Tipping Point Solutions -Under Development
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Tipping Point Solutions -Under Development
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About Tipping Point Solutions

 

Tipping Point Solutions Inc. is an Ontario-based operational excellence and management consulting firm, founded in 2019 by Pierre Bou-Mansour, P.Eng.


The firm helps organizations in healthcare, life sciences and manufacturing build operating systems and leadership habits that turn strategy into daily results and that their own people can sustain.

Global & Diverse Industry Experience

Turnaround, Growth, Leadership Dev, Healthcare, Transformation, Acquisition, Integration, Synergies,
Start-up, Growth, Leadership Dev, Healthcare, Transformation, Acquisition, Integration, Synergies, T
Growth, Leadership Dev, Healthcare, Transformation, Acquisition, Integration, Synergies, Technology
Growth, Leadership Dev, Healthcare, Transformation, Acquisition, Integration, Synergies, Technology
Pharma, Lean, Efficiency, Productivity, International, Multi facility, OEE, GMP, Collaboration
Pharma, Lean, Efficiency, Productivity, International, Multi facility, OEE, GMP, Collaboration
Manufacturing, Global, Operations, Lean implementation, People focus, OEE, Kaizen, Work Flow.
TPS, Lean, Kaizen, Standard Work, TPM, Efficiency, Productivity, Capacity, Team Work, Value Stream
Engineering, Maintenance, Automation

About me

Pierre Bou-Mansour, P.Eng.
President and Chief Solutions Partner

 Pierre Bou-Mansour, P.Eng.
President and Chief Solutions Partner


Pierre is a healthcare and operations executive with over 30 years of experience leading large, multi-site organizations. He spent more than 13 years in Ontario healthcare as Chief Operating Officer of LifeLabs, Chief Laboratory Operations Officer at Public Health Ontario, and Chief Executive Officer of Alpha Laboratories, and also served as Chief Operating Officer of Novamind.


Pierre began his career at Toyota Motor Manufacturing Canada and went on to lead Lean and operational excellence programs at General Motors, Bausch & Lomb and Novartis. Today he leads Tipping Point Solutions Inc. and focuses on board and advisory roles in healthcare alongside his consulting work.


Selected highlights

  • Led LifeLabs operations as COO across 370 patient service centres and 17 laboratories in four provinces, with over 5,500 employees serving more than 75,000 patients a day.
  • Co-led the acquisition and integration of two major competitors, which doubled the size of LifeLabs and reduced operating costs by over 8% (approximately $50 million).
  • Tripled testing capacity and improved turnaround time at Public Health Ontario laboratories within four months during the COVID-19 response.
  • Led Alpha Laboratories as CEO through significant turnaround and growth challenges.
  • Doubled Novamind's mental health clinic network from four to eight clinics in the first year.
  • Delivered $29 million in cost reductions and capacity creation within two years across Novartis facilities.
  • International Coach Federation PRISM Award (2018); Canadian College of Health Leaders Innovation Award nominee (2017); Novartis Global Lean Implementation Award (2010).


How I lead
Long-Game Thinker: Agility in the long term comes from the ability to adjust short-term activities. I build strategies that keep pace with change and let the organization embrace disruption.
 

Creating the Future: I increase the probability of achieving targets by creating a clear and compelling vision, defined by the needs of the organization rather than by the industry or competitors.
 

Develop and Empower: I invest in the development of the people and teams I work with and give them the tools to succeed, so the capability stays with them after I leave.
 

Transformation Enthusiast: I see technology and digital transformation as necessary for growth, using people, processes and technology together to deliver customer-focused, data-driven results.

WHAT COLLEAGUES SAY

Leadership, Practical Solutions, Growth, Innovation!

Leadership, Practical Solutions, Growth, Innovation!

Leadership, Practical Solutions, Growth, Innovation!

“ Pierre is an instrumental leader and champion at LifeLabs for innovation and continuous improvement. He continually encourages and supports innovation and continuous improvement by creating a climate and culture that identifies and methodically investigates opportunities for systemic change" ..  "Pierre is an instrumental executive leader who lives and breathes continuous improvement and innovation. He is our key driver of change – improving quality, customer experience, employee engagement, business performance and realizing new business opportunities. We feel very fortunate to have Pierre as our leader, coach and mentor”


Elsa Cabral, VP Client Services.

Tanya Martin, VP of Laboratory Operations

  

“I’ve had the opportunity to work with Pierre as a colleague on LifeLabs’ Executive Leadership Team" .. "Foremost, he is a passionate leader, committed to creating a culture of continuous improvement.  In this regard, his experience at Toyota Motor Corporation is clearly an asset as he regularly brings the wisdom of one of the world’s most renowned organizations to LifeLabs and the laboratory industry in Canada”.  “Pierre is constantly refreshing the company’s technology platforms to exploit advantages while ensuring LifeLabs stays shy of the ‘bleeding edge’”. “He has led the integration of several major laboratory disciplines to multiple new sites, bringing hundreds of employees together under a single roof with new leadership, new processes and new technologies. Pierre is a strategic leader, listens carefully while ensuring he is heard, and respectfully challenges the status quo.  He has helped to lead and manage the significant change LifeLabs’ people have undergone during two major acquisitions/integrations" .. "Pierre makes considerable time to develop future leaders, including guiding top performers to work in other parts of the organization for the greater good.  In my view, this is job one”.


Doug Buchanan, Advisor & Director

Performance, Results, Collaboration!

Leadership, Practical Solutions, Growth, Innovation!

Leadership, Practical Solutions, Growth, Innovation!

" I met Pierre in 2009 while he was VP of Manufacturing, Lean Implementation for Novartis Consumer Healthcare (NCH) and I was reporting dotted line to him as Site Head for the Novartis Nyon site.


During two years, we delivered one of my best career achievements in the healthcare industry" 

"Pierre achieved improvements in OEE by over 100% and employee engagement by more than 50% to 70%" 

 "Pierre demonstrated critical thinking skills by creating and deploying a large program to 3 major global sites (~2000 employees) while maintaining the support of key functions such as Quality, Engineering and Regulatory.


Pierre was successful in influencing each plant agenda to drive this program and yield the improvement needed to meet the division's aggressive goals” 

"His approach was driven through people within his organization and to the different levels down to operators. Pierre brought in a very clear and experience/picture-driven approach to Novartis, which relied heavily on the participation of the different plant management teams. With this, he got the engagement of local management to bring about important cultural and performance changes"


Esteban Uriarte, Head of Nyon Site.


I appreciated Pierre's emphasis on ensuring that his lean work would drive bottom-line cash and cost results. His efforts really helped our organization see that we could do things differently to improve operations and expand our capacity without additional capital investments simply by approaching our work differently. As a result, we were able to handle significant volume increases in our facilities without capital expansion, and that delivered real margin improvement.


He is a strong leader and can see the possibility/potential in things.


Martin Layding CFO at a Carlyle-backed portfolio company 


Innovation in Technology

Leadership, Practical Solutions, Growth, Innovation!

Lean Manufacturing & Process Excellence

I first crossed paths with Pierre, back in the spring of 2017, when he was COO of LifeLabs. Like many companies of large size, Pierre had exhausted his organization’s ability to eke out operational efficiencies through labour and realized it was time to undertake a digital transformation in order to realize even deeper operational efficiencies. Pierre, not being your average COO, jumped in with both feet and scoured the market for state-of-the-art technologies that would truly have a positive impact on his business. More than finding the right technology, he researched who could deliver it while meeting the timelines laid out by his executive leadership team. 

Pierre, being a forward thinker, did not want to solve his problem with legacy thinking. Rather than implementing the usual byzantine RFP process, he created a new process that gave him the results he was seeking. He brought all the stakeholders into a room over a two-day period, which included leaders from across LifeLabs and various vendors and consulting companies. The leaders discussed and shared what issues they were experiencing and the vendors/consulting companies then contributed their approach to solving those issues - an interactive information session if you will. 

It was without question the most unique approach to an RFP I had seen in my 20+ years in sales. It achieved his goal of finding the best solution that really delivered on what he and his team were looking for, quickly and efficiently without wasting time and energy. I can remember thinking after the experience that Pierre should patent his process. Win or lose, everyone at the table was given the same opportunity to succeed and he got to the end game much quicker than by implementing the legacy approach.


Stephen Kotyck, Director Large Accounts, IPsoft Canada Inc. www.ipsoft.com


Pierre an action-oriented Executive who's always looking for better and more cost-effective ways of doing things. He's a change agent with excellent people skills and business acumen. As the VP of IT, I worked closely with Pierre on a number of LEAN initiatives. He is very advanced in terms of his uses of technology and will always "push the envelope" to automate processes. He is a successful partner to the IT function as he understands how the technology works and seeks to take advantage wherever possible, however only when cost-effective to do so.


Steve Silverman, VP of Information Technology at Bausch Health, Medical Devices and Pharmaceuticals

Lean Manufacturing & Process Excellence

Hands-On Leadership, Accountability, Execution!

Lean Manufacturing & Process Excellence

Pierre is one of the best experts I have come across in Lean Manufacturing and Process Excellence. He is able to combine a deep knowledge of this area with a very engaging management style. He conducts his business in such a way as to get people to become self-motivated to improve. This is the legacy that I have witnessed in Bausch and Lomb.


Frank O'Regan, Chairman, Investor, Non-Executive Director


I have known Pierre for over 10 years and have been impressed with Pierre's deep understanding of the lean/team manufacturing culture and his effective methods for implementing this type of operating system in various international settings, be it greenfield or brownfield locations.  Pierre has an engaging communication style that allows him to assert his ideas creatively from the floor to the boardroom.


Dennis Dougherty, President and COO at Karma Automotive LLC


Pierre was a valued colleague to me on the Novartis OTC, Global Manufacturing and Supply Leadership team. Well-respected as a collaborative and inspirational leader, Pierre generated millions of dollars in cost savings by partnering with the plants to improve their operations.


An expert in lean tools, Pierre's leadership style and multilingual skills allowed him to quickly build trust and respect at all levels of the supply chain and shop floor. Leveraging such tools as Standardized Work to create stability. Problem-solving to improve capability and SMED Single Minute Exchange of Dies to reduce changeover time allowed the plants to create increased capacity, which allowed for a nimble and efficient supply chain.


Pierre can be counted on to create the right culture on the shop floor between employees and management. His leadership style, expertise and integrity provide results that offer any company a competitive advantage.


Lori Roland, Vice President Program Management | Change & Transformation | Chief of Staff |

Hands-On Leadership, Accountability, Execution!

Hands-On Leadership, Accountability, Execution!

Hands-On Leadership, Accountability, Execution!

 "Pierre impressed me with his deep knowledge and understanding of Lean, his hands-on attitude and his perseverance with the implementation of Lean Management. Pierre was very capable of working with all parts of the organization from the shop floor to C level. He was passionate, convincing and hard-working to make sure that a strategy was established and well executed.    Pierre is very results-oriented and role models accountability for the performance of his teams. He is open to new ideas, organizes substantial support and implements them swiftly into the organization in a sustainable way. He was always a very reliable business partner for me and all other functions within the company."

Gerhard Bauer - Bausch & Lomb

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